Shaw

[Salty Cracker]

Anyone here on shaw? 

Totally fed up with Rogers.  I have 21 (yes twenty one) accounts with them, each is $192 per month.  Today, they shut down the pvr in my house.  the pvr I paid for.  So I called them and said "wft?".  Evidently I paid my normal bill but my wife must have ordered movies or porn or a new car or something, so I was 30 (YES THIRTY) dollars short.  20 years of payments, 21 accounts, and they killed my PVR because of $30.  I simply had no idea they could kill hardware in my house that I own.  So fuck them.  I'm already using teksavvy for internet (IT ROCKS), and am getting a voip plan, but I want to be able to cancel 21 accounts and switch them (holy shit I will probably orgasm out my ears the day I do that to them!!!).

So anyone have shaw?  I didn't even know it was an option in London. 

 

[sunnykita]

I don't have Shaw at present, but plan on going back to them soon. Great customer service, you can temporarily add channels for certain events, pick your own package. No complaints at all. Great to deal with all around. They have a call back service too, if for any reason you need to speak with them, they will take your phone number down, tell you the approximate wait time  and call you back - no waiting on hold forever ! Yes Rogers sucks big time ! Nothing but big increases. I want to switch to tek savvy as well for internet, I've heard nothing but great things about the company and service.
hope this helps

 

[pembro]

I have been with Rogers cell phone for 15 years, I can't wait for my contract to be done in 3 months. It's funny.. Rogers.  Will buy out a hockey player who is owed 5.5 mil for 4 years but will throw you in collections for 15 bucks. Can't stand these guys.

 

[AdamS]

I didnt know shaw was an option either...

A little off topic, have you heard those ads bell has saying that 'the gov't is being unfair and allowing us companies to buy up the little canadian companies then forcing them to share the infrastructure that they built'?  So Bell built infrastructure off the high fees they charge us and with gov't grants, etc. and now they are crying cause the monopoly is over and they want us to sympathize with them.

Its so fitting that bell and rogers own the leafs, all terrible organisations and monopolies in Ontario.

 

[Poseidon]

I didnt know shaw was an option either...

A little off topic, have you heard those ads bell has saying that 'the gov't is being unfair and allowing us companies to buy up the little canadian companies then forcing them to share the infrastructure that they built'?  So Bell built infrastructure off the high fees they charge us and with gov't grants, etc. and now they are crying cause the monopoly is over and they want us to sympathize with them.

Its so fitting that bell and rogers own the leafs, all terrible organisations and monopolies in Ontario.

Hey now , that last little Jab wasnt needed -_-

 

[AdamS]

It was not a jab at the team, its more the upper management. You cannot possibly argue that the team is well managed...

 

[Poseidon]

It was not a jab at the team, its more the upper management. You cannot possibly argue that the team is well managed...

hahaha, no thats true...

 

[curiousphil]

Cancelled my internet with them a few years ago.  Returned my modem, moved, misplaced the return receipt but I figured no big deal right?  Next month I get my cable bill, still has internet on it.  I call them up and say wtf??  They say I didn't return the modem so they cancelled my cancellation request.  Meanwhile I am getting my internet from Teksavvy, using their modem... this argument went on with Rogers for almost another 2 months after that!

Most frustrating company to deal with ever!

 

[TORX]

Teksavvy all the way baby. I have had Teksavvy for home phone and internet for longer then i can remember. I will do cable and/or satellite as well as cell phone if they ever offer it in my area. Plus the head office is local here, so I can just stop in if I need to  >

 

[Salty Cracker]

Talked to Shaw today, definitely won't be cheaper to switch and have the same service I now have, so that sucks.  HOWEVER.  I found OOMA and ordered up a modem from them.  I think my one time total was $300 and it operates on my cable modem, is unlimited free calls in Canada and $.016 per minute to the states.  My friends in the states put me onto it, and they love it, so I just cut $45 off my rogers bill each month.  If it works, as the teksavvy did, I will be switching 21 accounts to teksavvy and buying ooma phones.  At least that hits rogers a bit. 


Oh and I know a up-and-coming exec at rogers, he admitted one night that they do the "we never got the modem back, do you have your receipt" thing all the time. 

 

[TORX]

They and many other companies do that. I think I kept my reciepts for almost 4 years last time and made multiple calls to verify that they took it off my closed account. Learned my lesson with Bell. I cancelled and sent my modem back. Then I got another bill...of coarse it was because I had the internet for 2 days out of the bill cycle when I called to cancel. But I called anyways and found out that there was no cancellation in. The next month...same thing bill and no cancellation put in. I did not even have the modem anymore and they confirmed that they received the modem months prior. It took 2 supervisors and a couple more months to get my money back. Lets not even get me started on their cell phone customer service.

I will have to look into this OOMA. Anything that hits Bell, Rogers, Comcast, Cogeco hard is good in my books.

 

[theyangman]

Pretty sure I read a few months ago shaw was pulling out of the potential cellular market. They wanted to run their own cellular network but they kaiboshed those plans....

Sent from my SGH-I337M using Tapatalk 4

 

[TORX]

They...or Bell killed the plans. Most providers still piggy back on Bell's network much like the internet. They control the monopoly and keep fighting with the government to keep that control.

 

[Reef Hero]

Unfortunately, i have been with both bell and rogers.....they used to be a lot better until a few years ago. Now their way of doing business is just not acceptable imo....many, including myself have had to seek legal guidance because ofthem. They know they used to have the market cornered but not as much anymore so it is frustrating my customers when they use tactics like those mentioned in this thread to suck as much money out of honest ppl as they can. Our government really has no choice but to step up and put an end to it.

 

[TORX]

And truthfully, back on topic a little, these services are all automated. No person intervenes through the process when an account is tardy. When killing a PVR, they send a signal (aka 'hit the box') and that is what activates, deactivates, reprograms etc the box with the features you ordered. Most likely no one even knew that your service was being interrupted as a computer just does it on late accounts. What is appalling is that the person that answered the phone did not stand up and get it fixed. I have worked for one of the largest US cable company customer service and left due to their tricks and shadiness towards their customers. They even train us to say things certain ways to get more money out of unsuspecting customers. I find it absolutely unacceptable that someone did not help you right off the hop. Again, I understand why it was cut, they do it every day to thousands of people. Then the customer calls in and asks why, we clarify and take a card payment or whatever and then hit their box immediately to get services up and running again. And after we just talk about how they are late on payment and how it is hard to pay their bills, we were told to try and sell them more services, if we didn't, we were disciplined up to and including termination.

 

[Salty Cracker]

Unfortunately, i have been with both bell and rogers.....they used to be a lot better until a few years ago. Now their way of doing business is just not acceptable imo....many, including myself have had to seek legal guidance because ofthem. They know they used to have the market cornered but not as much anymore so it is frustrating my customers when they use tactics like those mentioned in this thread to suck as much money out of honest ppl as they can. Our government really has no choice but to step up and put an end to it.

Yeah not sure exactly what has happened, up until recently the CRTC was basically just a subsidiary of the big 3, protecting them more than protecting consumers (which is supposedly their job).  If they're actually helping Canadians get a fair shake from companies that have no problem shipping jobs overseas and treating us like cattle...I'm all for it.

 

[Salty Cracker]

And truthfully, back on topic a little, these services are all automated. No person intervenes through the process when an account is tardy. When killing a PVR, they send a signal (aka 'hit the box') and that is what activates, deactivates, reprograms etc the box with the features you ordered. Most likely no one even knew that your service was being interrupted as a computer just does it on late accounts. What is appalling is that the person that answered the phone did not stand up and get it fixed. I have worked for one of the largest US cable company customer service and left due to their tricks and shadiness towards their customers. They even train us to say things certain ways to get more money out of unsuspecting customers. I find it absolutely unacceptable that someone did not help you right off the hop. Again, I understand why it was cut, they do it every day to thousands of people. Then the customer calls in and asks why, we clarify and take a card payment or whatever and then hit their box immediately to get services up and running again. And after we just talk about how they are late on payment and how it is hard to pay their bills, we were told to try and sell them more services, if we didn't, we were disciplined up to and including termination.

This was the thing, about a year ago I had been paying double on one of my accounts, and missing my home account for about 3 months.  When I noticed my "company" paid my home account and all was good.  I asked him "if this is automated, why did it kill me for one month - $30 short, and didn't do anything for the 3 months?".  He had no answer.

Want even better?  I called today and got a "REAL" rogers employee.  He told me it was a global reset of all the machines because they are phasing out the older units, and that a LOT of netbox rigs were knocked out last night, so it likely had nothing to do with the $30!!!  So basically they were just dicks last night for no reason.  That said he still wouldn't put me through to retention because I wasn't the "main" name on the account (my wife is because otherwise they were changing my home services instead of my rental properties...because they suck donkey balls). 

 

[TORX]

Wow, just wow. That is some of the crap they pulled when I was there. The company doent tell their call center what is going on. Glad to be out of there.

Sent from my SGH-T989D using Tapatalk 4

 

[Big_Als_London]

Pretty sure I read a few months ago shaw was pulling out of the potential cellular market. They wanted to run their own cellular network but they kaiboshed those plans....

Sent from my SGH-I337M using Tapatalk 4

I'm with wind mobile mainly because its cheap and they aren't doing the piggy back thing. They are building their own network. Which does suck right now but they are improving the network every day.

 

[pembro]

When I was with Rogers my digital tv was always going scrambled. I had 35 service calls in a month and a half and they still couldn't fix the problem. They sent their tech of 35 years, re wired my house and rewired my house to the street and still nothing. So when I put new siding on my house I ripped all the Rogers lines out! Lol