Over the winter I decided I wanted to build a 36x36x12" frag tank. I remembered meeting Jon at my first Fragfest in 2017, so I decided that I would go with the local member. I contacted Jon and after a week or so he contacted me back that he could take on the project and after a bit of back and forth he explains to me that it was a 2-3 week lead time as soon as deposit was received. I EMT'd the full amount even though he had only asked for 85%, he explained that he gets burned by people not picking up their things and never paying. I replied back that I fully understand and I instantly pay for the entire project. On March 13th he accepted the full payment.
After 10 days on March 23rd I emailed him back and asked if the tank would be done by Easter (March 31st) because I would be in Toronto that weekend and could possibly be a good pickup date. I never received a response. I knew he was busy with the Niagara coral show so i thought nothing of it.
After another 2-3 weeks passed with no communication from JT I began to worry that I wouldn’t get the tank early enough to have it cycled for fragfest in London. I think at this point this is pretty bad customer service but again have faith in the project. On April 18th I email JT again asking for an update to which I have yet to receive a response.
On May 1st I email JT once again this time letting him know that I’m pretty unhappy with how things are going. Then on May 3rd I left a couple of voicemails at his company voicemail (shocker nobody answered the phone).
At this point after discussing this with a friend of mine I decided to give myself an internal deadline, if by Sunday may 6th I had not heard from JT I would make this post about my experience.
On May 5th another email was sent, I also called again no answer. I also sent him a message on the forum just as a 3rd way of getting in contact with JT, however that hasn’t worked either.
At this point my last few emails that I have sent him have been me telling him that I expect him to bring the frag tank to fragfest because after all of this and the fact he has had my money for 2 months. It’s only fair he covers the delivery and travel cost to get it to me, instead of me driving to Toronto to pick it up.
I am not sure I will even receive the tank at fragfest at this point and I have lost faith that he will even contact me back at this point. I am at my wits end it’s been 6 weeks since he responded to me. It baffles me that he would treat me this way when he’s supposed to be a community member and a “great” supplier.
It pains me that I feel that I have to make this post here but It’s time for @J_T to man up to this situation and make things right and have the tank ready and delivered to me at fragfest. This has dragged out way too long with poor communication and poor customer service. I paid for the tank in full over 8 weeks ago at which time I was told that it would take 2-3 weeks to complete.
After 10 days on March 23rd I emailed him back and asked if the tank would be done by Easter (March 31st) because I would be in Toronto that weekend and could possibly be a good pickup date. I never received a response. I knew he was busy with the Niagara coral show so i thought nothing of it.
After another 2-3 weeks passed with no communication from JT I began to worry that I wouldn’t get the tank early enough to have it cycled for fragfest in London. I think at this point this is pretty bad customer service but again have faith in the project. On April 18th I email JT again asking for an update to which I have yet to receive a response.
On May 1st I email JT once again this time letting him know that I’m pretty unhappy with how things are going. Then on May 3rd I left a couple of voicemails at his company voicemail (shocker nobody answered the phone).
At this point after discussing this with a friend of mine I decided to give myself an internal deadline, if by Sunday may 6th I had not heard from JT I would make this post about my experience.
On May 5th another email was sent, I also called again no answer. I also sent him a message on the forum just as a 3rd way of getting in contact with JT, however that hasn’t worked either.
At this point my last few emails that I have sent him have been me telling him that I expect him to bring the frag tank to fragfest because after all of this and the fact he has had my money for 2 months. It’s only fair he covers the delivery and travel cost to get it to me, instead of me driving to Toronto to pick it up.
I am not sure I will even receive the tank at fragfest at this point and I have lost faith that he will even contact me back at this point. I am at my wits end it’s been 6 weeks since he responded to me. It baffles me that he would treat me this way when he’s supposed to be a community member and a “great” supplier.
It pains me that I feel that I have to make this post here but It’s time for @J_T to man up to this situation and make things right and have the tank ready and delivered to me at fragfest. This has dragged out way too long with poor communication and poor customer service. I paid for the tank in full over 8 weeks ago at which time I was told that it would take 2-3 weeks to complete.
![[KRAFTIG]](/community/data/avatars/m/1/1635.jpg?1495844666){kind=avatar}
